Terms and Conditions

This document sets out the Terms and Conditions you need to be aware of when using this website or when hiring me to support you with your child's sleep. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. 

When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

The information on this website is provided solely for education and support for parents or guardians of infants and toddlers.  It is not intended as medical advice.

This website www.katiesbabies.com.au is owned and operated by Katie's Babies. Katie's Babies is the registered trading name for a small business run by myself, Katie Cortes in Mount Eliza, Victoria, with the Australian Business Number (ABN) 13 215 368 088.

If you have any questions or need further information, please contact me at info@katiesbabies.com.au

This document sets out my Privacy Policy and associated Terms and Conditions. It describes how I collect and manage your personal information when you interact with this site. I take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact me.

Katie's Babies complies with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

I understand that visitors from the EU may access this site, so we also aim to comply with the General Data Protection Regulations (GDPR).

Personal Information

In order to use the Katie's Babies website, I may require information from you in order to provide the best service possible.  If you engage with Katie's Babies via this website or choose to become my client, I will need to collect the following kinds of personal information from you, including:

• Contact details including your name and email address will be collected and stored in my secure email management system when you opt into my email list, register for a webinar or download a free guide or training.
• Internet data including your IP address, analytics and cookies may be collected when you visit my website.
• Contact details such as your name and email address will be archived in my inbox when you email us or complete a contact form.

I Use This Information To:

• Respond to your enquiries.
• Provide specific products/services to you at your request.
• Help you understand my services.
• Improve my products and services.
• Provide more relevant information.
• Provide news about my products and services.

I Will Only Collect Your Personal Information:

• With your full awareness and consent, such as when you email me, tick a checkbox or fill in a form to provide me with information.
• If I need it to provide you with information or services that you request.
• For necessary administrative processes if you become my student or client.
• If I believe that I can demonstrate a legitimate interest in using your data for marketing purposes, although I will always give you a choice to opt out
• I will never sell trade, or otherwise transfer your personally identifiable information to outside parties, except to provide you with the products or services you have requested.

I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.

If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with me to discuss this personally.

Communication

Katie's Babies uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. I may also use this information for other purposes, including some promotional emails. If at any time you wish to stop receiving such correspondence you can simply click unsubscribe on any email you receive from me.

If your personally identifiable information changes, or if you no longer desire my service, you may correct, update, delete or deactivate it by emailing me at info@katiesbabies.com.au

Security

I take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I manage risks to your personal information by:

• Ensuring that only I have access to sensitive information.
• Conducting regular audits of my security systems.

As mentioned above, your personal information may also be stored with a third-party provider, where it will be managed under their security policy, including GDPR compliance, through Go Daddy.

Complaints 

If a breach of this Privacy Policy occurs, or if you wish to request a change to your personal information, you may contact me by sending an email outlining your concerns to katie@katiesbabies.com.au and I will endeavour to respond within 1 week.

If you are not satisfied with my response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.

If I decide to change my Privacy Policy, I will post a copy of the revised policy on my website. 

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly or if that is not possible, publicise a notification of the breach on this website. 

My Rights and Responsibilities

I have over 20 years of experience working as a registered midwife and have completed certifications in sleep consulting and postpartum doula training, plus regular, ongoing professional development. 

The role of a sleep consultant is to provide emotional and practical support to families in relation to infant sleep. In order to empower new parents in their choices, a sleep consultant will provide evidence-based information regarding sleep and feeding. A Sleep consultant will always make referrals where appropriate. 

I take much care to provide accurate information but I cannot be responsible for how you use that information.    Regarding my professional role with Katie's Babies,  I do not practice here as a midwife and I do not issue medical advice.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services.  Any testimonials and results I display on this website are used with permission, based on my experience and those of my clients. They are not a guarantee that anyone else will achieve the same results. 

In hiring me, clients can expect to receive my expertise, reassurance, advice and support.  I do not guarantee results.  There is even a possibility that your sleep situation may remain unchanged.  However I will support you in working towards your sleep goals. I will also clearly communicate with you if your expectations or goals are unrealistic for your child's age, biological or emotional stages of development.  

I am NOT trained in the use of the Ferber method, therefore do not, and will not recommend extinction methods of any sort.  Gentle and respectful methods of sleep coaching require patience and commitment from parents.  Though results can be rapid at times, it is more likely that progress will be made gradually.

I have made every effort to accurately represent my service and their potential.  Each individual family's success depends on many influencing factors, and most significantly, how well supported parents are feeling at home and within their social networks. 

If you do not accept this agreement, you should not continue to purchase from me.

I may modify this information provided on this website at any time, including altering or deleting it without notice. I am not responsible for viruses or any other damage which might occur as a result of downloading material from www.katiesbabies.com.au

I am not responsible for the content held on any external sites that may be linked to katiesbabies.com.au

Your Responsibilities

• Sleep Consultants do not treat, diagnose or prevent any illness. 
• As a parent or guardian, you are responsible for your own decisions. 
• You are expected to seek appropriate medical advice when relevant.

During our time together, I may make suggestions that include alterations to your sleeping arrangements.  This may include considering safely sharing a sleep surface with your baby, if I consider it an appropriate option for you.  However, any decisions to follow my suggestions are to be taken at your own risk in terms of safety and your own assessment of the situation.  For appropriate, relevant and current safety advice on co-sleeping, please refer to www.rednose.org.au  It is your responsibility to familiarise yourself with current sleep safety guidelines before making any changes to your child's sleep environment.

Services Terms & Condition:

Cancellations: $50 cancellation fee if less than 24hrs notice provided. If more than 24hr notice, then full fee will be refunded. 

Sleep services with follow-up support come with a 14 day Money Back Guarantee. If within 14 days, you are unhappy with my approach or level of support then I will refund your money. Refunds must be requested in an email within seven days to be eligible. You will be required to complete a feedback survey to demonstrate why you did not receive the value you expected. Refunds are not available for change of mind.   

Casual once-off phone calls and online resources are not subject to guarantees or refunds.

Payment Plans

By selecting my payment plan option, you agree to make 3 equal payments with an additional 5% admin fee applied.  The first payment is required upon enrolment, with the following payments due at 14 days intervals, from the date of our initial consultation. If payment is missed or not received on time, sleep support services will be suspended until the outstanding balance is cleared. Completion of the payment plan is necessary to maintain uninterrupted access to all services and resources.

Intellectual Property

I own the registered and unregistered trademarks in Katie's Babies. You may not use these marks for any purpose without my express permission.  The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without my written consent. 

Payment Terms 

Payment for Katie's babies products and services is taken using Calendly or Go Daddy as the payment gateway and Square and Stripe as the secure merchant accounts. 

The security of your personal information is important to me. When you enter sensitive information (such as credit card numbers) on my website, the information in encrypted using secure socket layer technology (SSL). When credit card details are collected, they are passed on in order to be processed as required. I do not permanently store complete credit card details.

I follow generally accepted industry standards to protect the personal information submitted to me, both during transmission and once I receive it.